CAN I RETURN MY PURCHASE?
You can return your items within 28 days of receipt for a refund of that item or exchange it for a different size or colour.
If there has been an error on our part (wrong size/incorrect item) we will cover the postage cost for the return/exchange.
Please contact us before posting items back, so we can arrange the correct method of postage with you.
If you are returning/exchanging plugs then please follow this link to our Plugs Promise page
WHERE CAN I SEND MY RETURN/EXCHANGE?
Please e-mail us at firstname.lastname@example.org with the following information (which can be found from your confirmation email) and we will give you full details and instructions on the return process.
- Your Full Name
- Your Order Number
- Your Paypal email address
- A detailed description of your query/problem
Please entitle the subject of your email clearly.
Example: You have a problem regarding a damaged plug from your order. Entitle the email "Customer Name - Damaged Plug", this will speed up the process.