Store Reviews

What our customers are saying

Based on over 600 customer reviews
Ian Cooper

Amazing service from Custom Plugs (Yet again!)

I ordered a pair of amethyst tunnels from Customer Plugs and then sent an email asking if it would be possible to have a pair as dark as possible. Within minutes I received an reply from Emily saying that she would put a note on my order and that they would do their best to select a pair that I would love. The next day a pair of beautiful dark amethyst tunnels arrived. Perfect fit, perfect finish, perfect colour, perfect everything. Well done and thank you Emily, and all at Custom Plugs! :-)

Greg Dearman

Best on the market.

"Really high quality products, always packed carefully and neatly.

I’ve been using Custom Plugs since I started stretching my ears and there isn’t any other company that offers this wide a range, for this good value for money and this much passion."

Samantha Ferrins

Absolutely incredible shop!

"Absolutely incredible shop. Speedy delivery and impeccable customer service. I found that some of their double flare plugs were slightly too big for me to get it, and they were so happy to work with me to find some plugs that worked perfectly for me! Highly recommended!!"

Samantha Hopkins


"Quality plugs/tunnels. Quick delivery, often before expected delivery date (even during the dreadful COVID-19 pandemic which I didn’t expect!). Brilliant customer service. Cannot fault!
Will continue to purchase plugs and tunnels in the future :)"

Edward Haskell

Black Steel Screwback Tunnels

Recently ordered the Black steel tunnels (screw back) and cannot be happier. Easy to put in and take out and they look great too.

Benjamin Pritchard

Custom Plugs are the best.

Ever since I found custom plugs, I've not shopped anywhere else, they have been brilliant for quality, choice and customer service, they even sent me some free plugs on my last order... Top notch by all accounts.

Georgiana Stoian

Beautiful products and amazing Customer support

I ordered a pair of plugs from these guys.
We had a little trouble with the delivery due to postal service, but Miye from customer support was extremely helpful and sorted everything out quick and hassle free for my part.
My email was answered within 12hrs from the time i sent it.
Plugs arrived and they are more beautiful than the picture on the website and amazing quality.
Will definitely order again. I'm a fan of their products.

Ryan Hitchman

Unparalleled service

Every single time I buy from Custom Plugs I know I’m appreciated as a customer, I’ve had a few incidents where I’ve made a mistake with an address or had to reach out for help and they’ve always been so happy to help. I don’t shop anywhere else now, their products are top quality and their customer care is unparalleled and personal. Emily in particular is an absolute gem. Thank you guys!

Gordon Cruickshank

Absolutely love custom plugs

Absolutely love custom plugs it’s my new addiction! Great quality product, they use a diverse range of materials to make their product so definitely something to suit everyone, wide range of colours and styles. Postage is always super fast and customer service is definitely number 1! Would highly recommend

Charlotte Oates

Custom plugs are incredible

Custom plugs are incredible and I will not shop anywhere else for my ears needs! Despite my last order having issues with delivery custom plugs sent a brand new order which arrived the following day and issued a £20 voucher for me for the inconvenience and this really made my day :) This is how good service is done guys ! Just treated myself to a little pick me up with my voucher, best start to 2022! Thanks custom plugs!!!

Rosa Gonzalez

Love Custom Plugs!!!

Love Custom Plugs!!!! Always have amazing design and helps a lot on stretching my ears.

David Miškulin

Honest review :))

I’ve only had really good experiences with UkCustomPlugs. The plugs are true to size, the designs are the same in real life as you choose them online and the quality of the plugs is great. For now I only have black and gold metal tunnels, glass engraved teardrops and wood engraved teardrops and I had no problems with either the plugs or the packaging and shipping. I’m very much pleased and can’t wait to order some more :))

Michelle Yates

Amazing plugs friendly service

Amazing plugs friendly service. There different styles of plugs and jewelry to die for, every style and taste. Why not have a look. Also great as I've large gauges so accommodates for that also.

Katie Partridge

Highly recommended

Absolutely brilliant company! Always quick service and great quality products, and they look after their customers with offers and rewards! Can't recommend them enough.

Wissam Baltaji

Awesome customer service

I had a few issues with my order at first, but thanks to Miye, who helped me a lot and kept tracking the order until I got it. It was also my first time ordering from Custom Plugs, and it won't be the last, I promise. I can't express how pleased I am with my plugs; they're of high quality, and you won't be disappointed.

Brian Morris

custom plugs or bust

custom plugs is the best company to order from. in the years i've been ordering from them i've never had any problem with any order and delivery is relatively fast. It's worth it to set up an account with the company as they really value their customers and thats the reason the majority of my collection is custom plugs, because you feel valued when ordering from them.

Andrzej Pakuła

Best brand I've used in ages

I have been ordering my piercing from few different companies but ended up with having whole collection just from customplugs as their quality exceeds any other brands.
I order plugs once every few months cause they do last and it's just to expand my collection.
The new metal snake plugs are absolutely amazing and sit perfectly.

For anyone saying that customplugs are pricey, maybe a bit but it's because their quality beats other brands and customer service really does their job properly!!

100% recommended!!

Nattalea H

The best jewellery company!

I will never go anywhere else for jewellery. The packaging is beautiful, sustainable and recyclable, my order is always shipped the same day and the customer service is next to none. The sizing of their plugs is exact and of the highest quality. I can’t recommend these guys enough honestly!

Emma Demetriou

Wouldn't buy from anywhere else!

Wouldn't buy from anywhere else!
My partner and I have been buying from Custom Plugs for years and have always received the absolute best quality products.
I've recently been in touch with Miye to help with an exchange and the customer service I received was beyond fantastic, everything was sorted so quickly.
Couldn't recommend highly enough, thanks team 👌

Claire Reynolds

Outstanding customer service

Had fantastic customer service from Miye dealing with problem I had regarding a pair of plugs I’d purchased. Super prompt & efficient contact over email. Not only are the plugs beautiful, the team are so friendly & helpful. Wouldn’t purchase my plugs from anywhere else now.

Ry O'Connor

Plug Order

Recently made contact as i ordered the wrong product by accident, so contacted custom plugs and asked if it was possible to return the item, there was no hassle was very quick to response and help me sort this out, very good customer service skills and highly recommend! - was assisted by Piper

Jordi Hunsdale

Cant recommend custom plugs enough :)

Absolutely amazing online store so many different plugs tunnels and clothing to choose from and the staff are really really friendly aswell and my delivery got here exceptionally fast.

Jim Brooks

The best shop for plugs & jewellery

I’ve been shopping with Custom Plugs for years now and I have never been let down, I’ve bought jewellery, clothing, cases, plugs, nearly everything on the site and not once have I been disappointed with my purchase, the most recent purchase was a hoodie, a set of silicone tunnels and a ring, they gave me a free pin for being a top customer, small things like that really go a long way, I will forever be recommending them to anyone in search of plugs or piercing jewellery, hoodies or T shirts, whatever it is, these guys do NOT disappoint.

Hannah Campbell

Single most helpful company ever

Ordered some plugs and was advised that one of the sets were actually unavailable - Emily was great and helped me find a similar set!! Unforrunately the similar set was single flare plugs and I dont trust the little bands they need. Happily, Emily was there for me AGAIN and sent me the original plugs I ordered as soon as they were in stock, PLUS a free set of different plugs!! 10000/10 customer service

Andrew Chapman

Great service.

I put an order in late on Wednesday. Noticed I made a mistake when the confirmation order came through. I emailed straight away and got a reply first thing the next morning.

My issue was sorted straight away with no fuss and I received my order today.

Thanks to Miye who dealt with my query and order. Great service.

Michaela Lloyd

Fantastic as always

I honestly can't recommend Custom Plugs enough! They always have great customer service, but I want to say a huge thank you to Emily who I liased with for a few days about a specific ear weight that I wanted, I am so grateful that we got it sorted in the end! Emily was absolutely fantastic and patient with me! Thanks again Emily!

Chloe Britton

Fantastic Customer Service!

I’m very pleased with my experience ordering from Custom Plugs! This was my first time ordering from them and there was an issue with my PO Box, I live on a base in Germany with an American PO Box. I spoke to Emily and Miye, both WONDERFUL to work with. They both made sure I received my order even though they had to try more than one option of getting it to me. Custom Plugs went above and beyond to get me my order!

Jack Dolan

I have used Custom Plugs for a few years!

I have used Custom Plugs for a few years and I cannot fault the jewellery or the customer service at all! All of the team are incredibly lovely and always happy to help.

Jordan Stable

Amazing products

This is by far the best place to get tunnels/ plugs, they have the best quality great shipping times and very good customer service, I buy from here week in week out and I'd recommend anyone to give them a try.

Libby Lenton


I've ordered several times from Custom Plugs and have never been disappointed. They have excellent customer service and really quick delivery. Wouldn't order from anywhere else.

Liam Snowden

So happy with Custom Plugs!

So happy with Custom Plugs!! Ordered some silicone tunnels that are really good quality and i am happy with. However one plug that i ordered wasnt shipped with my order so i contacted customer services. My issue was dealt with by Emily who was very friendly, helpful and resolved the issue straight away without an issue. Would definitely recommend buying from Custom Plugs!

Rianna Jane

If you're looking for plugs look no further

If you're looking for plugs. Look no further! By far the best company I've ever used. Great customer service. Quick delivery and incredibly beautiful body jewellery. It's become a regular purchase now for me to continue adding to my already epic collection.
10/10. 5☆

Keith Rodger

This is how businesses should work

This is how businesses should work! Friendly, reliable service with excellent customer relations...not to mention beautiful products. I've received many deliveries from custom plugs and never been disappointed. Cannot recommend these guys enough. If you want a fantastic online shopping experience go with custom plugs. You won't regret it. 10/10.

Ryan Hitchman

Unparalleled service

Every single time I buy from Custom Plugs I know I’m appreciated as a customer, I’ve had a few incidents where I’ve made a mistake with an address or had to reach out for help and they’ve always been so happy to help. I don’t shop anywhere else now, their products are top quality and their customer care is unparalleled and personal. Emily in particular is an absolute gem. Thank you guys!

Suhail Gaztambide

I love Custom Plugs

I love Custom Plugs. They have the best quality in plugs, such a big choice in plugs and the costumer service is superb. I only buy from them and being a loyal costomer has its perks. You will remember me when you buy your plugs because you wont regret it.

Cindy Van Regemortel

Custom plugs has the best customer service

Custom plugs has the best customer service, always fast shipping and excellent quality! A+++ Recommend!

Phillip White

Out of this world!

Absolutely amazing staff, customer service that's out of this world and quality is fantastic! I have been using these guys for years and plan to continue for years to come!

Maisie Britt

Amazing customer service

The Custom Plugs team were so, so helpful when I accidentally ordered the wrong size! It was completely my fault but they sent the right ones out the next day, even sending me a random surprise plug for my troubles when I had an issue! Honestly couldn't fault the customer service, and that's resulted in me buying half of my boyfriends Christmas presents from their plug and accessory sections!

Natalie Kobylka

Absolutely fantastic company

Absolutely fantastic company. Always quality items, customer service is second to none. Packaging is also beautiful.

Tom Sheaf

Every single pair of plugs are stunning

I first heard about ukcustomplugs through Instagram, and ever since then I’ve gone to them for every single pair of plugs I’ve needed I think I’ve got around 60-70 pairs of plugs from you guys and every single pair of plugs are stunning there always well packaged and the service is amazing, I highly recommend them to all my friends and Instagram followers and anyone else looking for plugs 😊