WE ARE PROUD TO PRESENT OUR PLUG PROMISE

WE ARE THE ONLY PLACE THAT LETS YOU
TRY IN THE PLUGS & IF YOU DON'T LIKE THEM.
EXCHANGE THEM FOR FREE.

WHAT IS THE PLUG PROMISE?

In short, We guarantee you’ll be 100% happy with your plugs or we will exchange them or give you your money back!

Our promise means you can even try them in your ears and if you don’t like them or they don’t suit you, we will still exchange them for you.

No other plug company offers this!

100% SATISFACTION GUARANTEED NO REASON IS TOO BIG OR SMALL

WHATEVER THE REASON IS, IT DOESN'T MATTER!

No matter the reason big or small, we will honour this promise.

All we ask is for you to be truthful and tell us why you want to action the plug's promise.

This helps us improve our products and services for you and all of our customers, you can’t say fairer than that.

So if they simply:

Don’t suit you

Don’t fit

Aren’t as expected

You’ve changed your mind

Or any other reason, it really doesn’t matter as long as you tell us within 10 days of receiving your order.

We want you to be 100% happy!

HOW CAN WE OFFER THIS? WHAT HAPPENS TO THE PLUGS?

HOW CAN WE OFFER THIS?

As plug wearers ourselves, we understand that everyones ears are different and special.

That’s why we created this unique promise that allows you to try them in.

You wouldn’t buy a pair of shoes without trying them on, so why should plugs be any different. We believe that you’ll love the quality of our plugs so much that we are willing to let you try them in your ears to decide if they are right for you.

You’ll want to know if they fit, are comfortable and most importantly look good on you.

Feel free to take them out of the packet, try them in and contact us if theres a problem. E: Info@customplugs.com

WHAT HAPPENS TO THE PLUGS?

We work hard to make sure that the products are described and displayed on the site as accurately as possible and we maintain high standards of quality control, so that you never have to use the Plug Promise.

In the unlikely event that you do want to action it, we ask for the items to be returned to us and we will process them and your exchange.

Products that can be sterilised will be autoclaved and those that cannot be sterilised will be recyled where possible.

WHAT DO I NEED TO DO? ACTIONING THE PLUG PROMISE

If you are wanting to action the Plug Promise we will need you to do the following:

Email us: Info@customplugs.com

Contact us within 10 days of receiving your order

State the reason for return

*Please Note* If the item(s) need sending back you will need to pay the postage costsOnce we recieve your email we will discuss the next steps with you and make sure you get a refund for the products or we will send out your exchange for free.

OUR TEAM IS HAPPY TO HELP

JOIN THOUSANDS OF HAPPY CUSTOMERS

We have been in the business of selling high quality plugs for nearly 10 years now and believe that the customer comes first!

But don’t just take our word for it! Become part of our vibrant community of plug wearers from all over the world.