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Excellent service provided
I recently ordered, and mistakenly ordered the incorrect size for the plugs that I needed. Carmelo Was the support agent who reached out to me initially about my order, and the one who assisted me throughout in order to get an exchange. Their responsiveness, and approach to handling the issues on my order (which were my fault) were ideal and incredibly appreciated. An example of a great employee.
I order with custom plugs occasionally
But every order I have done has been absolutely out of this word. A wide range of designs,shapes and materials and they're all fantastic! My go to place for Plugs!
My favorite place to order gauges!
Fast shipping, fast delivery & amazing products. Just love these guys!!
Amazing!
Super impressed with the quality of the tunnels, I’ve made 3 orders this week! Looking forward to future purchases! Really speedy delivery, too! 11/10!!!
Fantastic Quality
I always go to Custom Plugs, their plugs, tunnels and tapers are durable, comfortable, funky and fantastic quality! Free stickers with your order and fast standard shipping, and good packaging, I will always support this business because of the work they put into their products
Another 5 star review
I’m certain I’ve left another 5 star review at some point, however they deserve another one. Delivery is always quick, products always great and the customer service is the best, I’ve recieved another gift voucher, on top of the many free plugs, VIP pin and other gift vouchers. At this point I think I’ve received more free goodies for loyalty than I’ve spent with them!
Really happy that I found custom plugs this year. Lovely quality products and brill customer service. They also do other jewellery and again I couldn’t fault it. Makes sense they’ve been around since 2011!! 10/10 you have a repeat customer
Buy now
Quick, cheap and amazing experience all round, incredible staff and awesome options for plugs
Best company for Plugs, Tunnels and Customer Service!
I cannot say enough good things about Custom Plugs! Their products are amazing and pricing reasonable! Their customer service is second to none. After some issues and emails between us, I am very satisfied and feel well looked after! I want to praise Carmie in particular for being a super cool DUDE, he has been understanding and extremely reactive! I highly recommend Custom Plugs to anyone! X
Fantastic company, great products and the staff are superb! Carmie was absolutely awesome!
Great stuff. Prompt response and no hassle with any issues. Comfy well made plugs
Only place to go
Always amazing plug and great customer service
The Best Customs
It's a website you can trust with so many choices on what you can get, giving you to suit those piercings to what tailors you, then coming to your door in a short arrive.
The customer service, pricing and quality is great
The pricing and quality is great, the customer service is amazing, they are quick to respond and I trust that when I order something like amethyst that's what I'm getting. Some places try to sell dyed glass or other material as a genuine crystal/stone but not this company. I recently dropped a plug I JUST got from maybe 6 inches and it broke but they are replacing the pair. The shipping is longer for me being in the US but that's to be expected. Thank you Carmie for your amazing customer service!
I wish I could give 6 stars
The website gives great advice to those who are new and don't know where to start when it comes to ear stretching, and the customer service is fantastic. My taper kit shipped faster than I expected, and when I emailed to let them know they accidentally sent me the wrong material, Carmie emailed me back and took care of everything within 12 hours. I had replacement plugs within a couple of days. Can't wait to shop again, recommended them to all of my friends!
The best you can get!
Always my go to when buying ear jewellery, all product Iv bought over years have been amazing quality comfortable to wear and look so good, people always comment on my ear plugs/tunnels. Love custom plugs best you can get.
I've ordered a few from custom plugs and they will be my go to for my plugs and tunnels amazing quality and true to size
Been buying from these guys for years, fast delivery, great quality, they even throw in free gifts . 10/10
Great products, really fast shipping. I've only ever used custom plugs to stretch my ears and I've never had any problems!
I've never had anything except wonderful service with UKCP! Everyone within this company is fantastic and actually make you feel like a valued customer. That's why I'll always go back 💙
I’ve always absolutely loved these guys. I never get my plugs/ tunnels anywhere else. Amazing as always 💪🏼
Been buying plugs from them for a year now
the best customer service ive ever been given, even when one of my plugs didn’t agree with my ear they just replaced it! How amazing is that! Will be back again and again!
Excellent customer service from Carmie
I am a compulsive buyer that doesn’t think before I purchase so I needed to cancel a order and amend another one. Carmie was understanding and sorted this out for me!
I've bought plugs from alot of places, these are of the same if not better quality from other places and also do a great customisation I've not seen anywhere else
Amazing high quality plugs, great price and fast delivery
Bought some new plugs while they were doing the free plugs promotion. Not only where the original plugs I ordered absolutely gorgeous, but the free plugs and lucky dip plugs I got were all beautiful and excellent quality. Don't think I'll ever order my plugs from anywhere else
Honestly can’t fault Custom Plugs
quick delivery, and beautiful jewellery that make my ears look pretty, have so many plugs and I just keep adding to my collection
The best gift!
I ordered some custom made plugs as a gift for someone, they have her son’s name engraved and I could not be happier with the outcome. I’ve never trusted a company more than custom plugs and I’m so excited to see the look on her face when she opens them!
my Go To shop for stretched ears!
This shop has become my 'go to' for plugs and tunnels / jewellery for stretched ears. I'm a newbie and ordered a stretch kit that I didn't love once received, and the exchange process was made super easy with Carmie and the team. Further, the replacement order was for double flares, jewellery that isn't fitting to my taste once in my hands, and yet again the exchange for my desired single flare plugs was super smooth and quick I've for my final replacement/order in my hands and the quality is spot on. quirky and thorough packaging, too! Love this shop!
Amazing experience with this company
I ordered custom plugs and they weren’t quite right, but thanks to the excellent customer service from Ella and Carmie, I’ve ended up getting the perfect pair of plugs! They went above and beyond to help me out! So highly highly recommend and I will definitely be purchasing more plugs from them in the future.
Fantastic quality plugs
Fantastic quality plugs,
I know only shop here for plugs
Quality can't be beat!
They always provide warm, helpful and friendly customer service. Their items are of good quality. Carmie also gave great advice on whether some stainless steel plugs would be okay for my sensitive skin. Not only were they beautiful and non-irritable, but they were shipped very quickly! They arrived in time for a Christmas night out. This is why I always come back to Custom Plugs. You're all brilliant and offer quality items. Thank you so much
I stopped buying from my usual store for custom plugs…
I had been buying my plugs from Amazon until I seen this website, custom plugs has an amazing selection of plugs tunnels ear weights and so so much more the even have the best size range I’ve seen in comparison to other places it used to be so hard to get 26mm or bigger from anywhere but now I buy new ear plugs/ tunnel’s almost every week! There website is super easy to use and you can find what your looking for in seconds and the shipping is so quick! 1000000/10 I recommend custom plugs to everyone!
Not only does this company make absolutely beautiful jewellery, but their customer service is exceptional. I needed to exchange an order that wasn’t quite what I wanted and Carmie was incredibly helpful and generous when helping me. The replies were fast and friendly, and the plug I received in exchange for the one I didn’t want is gorgeous. Definitely recommend Custom Plugs, especially for fake plugs which is what I use because they’re great quality, very affordable, and the colour options are stunning.
Top quality plugs
I’ll always shop here and have done for years. The quality of the stone/glass is like no other I’ve never had any problems. I received a free £20 voucher on one occasion and a VIP customer pin badge on another, which I really appreciate. Their customer services are always so helpful and polite if I’ve ever had any problems. Cannot recommend enough ☺️
Love the quality of these products and…
love the quality of these products and they generally arrive pretty fast. Have not had a bad order from custom plugs as yet and I've ordered a few times now!
Great quality products
and user friendly website :)
Best company I’ve ever bought plugs from definitely a 10/10 company. Will always recommend delivery is quick and plugs are comfy couldn’t be any better
My go to shop for plugs!
Fast delivery and good quality pieces!!! Always buy from here and never had any issues 💕
Quick send times
Very good service ordered a few times now and will forever come here for body jewellery
Great quality plugs that are well packaged, swift delivery, great pricing and look amazing. On a rare occasion when I wanted to exchange a plug the team at UK Custom Plugs went above and beyond to make the process easy and swift. The customer service was outstanding. UK Custom Plugs are my go to for plugs and tunnels.
Always beautiful quality love love love ♡
Absolutely fantastic company! I’ve had quite a lot of plugs/tunnels/weights/body piercing bars off them over the years and couldn’t recommend more! I’ve also had some stickers, and hats off them in the past. Everything has been received quickly in wicked packaging and I’ve always received high quality products!
They have such amazing products
...and their customer service is spot on 😁
EPIC
Fast delivery, the product is beautiful and really good quality. Fitted really well and comfortable!! Plus I got a really nice pair of pretty plugs and a sticker for free with my purchase so I’m really happy with the service and products!! Thanks for being awesome guys.
Great earplugs and great price
Really happy with the quality if the glass plugs I bought from Custom Plugs. Also really happy to find 7mm size! Beautifully packaged and great communication from them, very happy to have found them for future purchases.
The plugs are the best quality plugs around. Can't beat the price for the quality either.
Honest review!!
Best quality and service. I won’t go anywhere else for my plugs ! Put another order in 2days ago and received today with some free plugs because they noticed I have ordered from there quite a few times , cannot recommend this company enough ! The quality of their products is outstanding and they look after the customers
Awesome shop
Fast shipping and great quality plugs!
All items are high quality, well packaged, and swift delivery.
Great communication from the team when I wanted an exchange which went ahead easily. Couldn’t get better customer service or quality items. Such a wide selection and will buying from Custom Plugs again and again. They often have exceptional deals/offers on as well.
Absolutely incredible shop!
"Absolutely incredible shop. Speedy delivery and impeccable customer service. I found that some of their double flare plugs were slightly too big for me to get it, and they were so happy to work with me to find some plugs that worked perfectly for me! Highly recommended!!"
Seriously top tier customer service on each transaction, and super high quality product on each item
Great custom service and high quality plugs. Can’t recommend enough
Fast postage ,happy with my 3mm single flare plugs :)
Number 1 company to get a perfect pair of plugs.
The quality is outstanding, customer service is perfect and they reward loyal customers. I've had about 10 pairs from them now and they saw my name pop up again and threw in a £20 gift card for being a repeat and loyal customer. Great company!
Absolutely super quality and such great products even the delivery time is quick
Awesome customer service, does not disappoint.. <3
Amazing choices of plugs
I've been buying from custom plugs for years now and I always have loved there choices of plus and they are amazing well made I always grab at every opportunity I can to get limited plugs ! Great customer service and the team are lovely !
Highly Impressed
I’ve brought tunnels and plugs from here in the past (and from many other retailers) Custom Plugs is definitely my favourite, apart from the high quality of the jewellery (and just snagging a 241 deal on my last order, I think I might even like the free random pair better than the ones I ordered), the whole experience is fun, neatly packaged, stickers, even the envelope has art on it. I’m not one to normally write reviews but this one deserves some nice words. Cheers !
Always have the cutest items!
Recently one of my plugs broke but Carmie helped me get a replacement sorted so quickly, and was super patient even when I realised I’d communicated something incorrectly!
Love this shop!!
I have brought jewellery twice now from Custom Plugs and will definitely be buying more. Absolutely love the free plugs that I have received and they are something I would have picked myself. They all have been good quality and fantastic value for money. Delivery was super quick and came in really cool funky packaging. Thanks for the lovely jewellery and service ❤️😊
I've got nothing but positive things to say about UK Custom Plugs! They have a fantastic range of body jewellery and are super quick at dispatching your orders. The customer service I received from Carmie was outstanding and nothing was too much trouble! I can highly recommend ordering from UK Custom Plugs
Super happy with my new plugs!
Wouldn’t go anywhere else. Thank you for an easy fast shipment. Xx
Awesome quality and feel valued as a customer, 10/10 would recommend
THE BEST!!!
turn up so fast!! best plugs with the best customer service ❤️(also sick stickers)
Ordered a couple pairs of plugs that didn’t fit, spoke to customer service and they were so friendly and extremely quick at getting back to me. Ordered from here before and every plug and tunnel I’ve gotten are extremely high quality and gorgeous. Will be making custom plugs my main source for all of my jewellery :)
Great experience with Custom Plugs
Great experience with custom plugs! Extremely helpful and very trustworthy. I would highly recommend these guys! Carmie was very helpful in dealing with my request and the communication was really consistent. Thankyou all!
I love Custom Plugs
I love Custom Plugs. They have the best quality in plugs, such a big choice in plugs and the costumer service is superb. I only buy from them and being a loyal costomer has its perks. You will remember me when you buy your plugs because you wont regret it.
10/10 Across the board on their services
Been using Custom Plugs for a few years now and their product quality is always 11/10. Recently purchased some Black Onyx tunnels and also received a free pair of plugs that are equally awesome! Would recommend this company to anyone in a heartbeat!
Big love Fam!!!!
Been buying here for some time. Always great quality always awesome stuff. Thank you so much for the freebies!!! Stay Gold!!!
Simply the best around!
Yeah there are other places to buy your plugs but these guys are exceptional their plugs and tunnels are the best you can buy, their customer service is above and beyond. They are super rad and I 100% rate them! I absolutely love my new saddle plugs Thankyou!
Absolutely love this company
Absolutely love this company! Been shopping here since I started stretching my ears many years ago! Amazing quality and always packaged so beautifully! They literally have a plug for everyone!
I was helped very good, i'm happy with my plugs
After an extern delivery problem, it was solved very good, I'm very happy with the service. I'm very happy with the plugs. The communication was very good.
My newest additions from UK Custom Plugs (industrial bar included). I love them! They have so much choice it makes my head spin honestly 🤯 think I’ve ordered three separate times now and will definitely be back to order again 🤩 also the delivery is super fast!
Everything about them is 10/10!
Everything about them is 10/10!! Massive choice, especially in larger gauge jeweller where other sellers tend to stop past certain sizes. Fast replies and amazing customer service. Fast postage too as well as nicely packages product. Wouldn’t shop anywhere else after discovering Custom Plugs!! :)
Fantastic customer service problem was…
Fantastic customer service problem was solved very quickly many thanks to lotti for great service will definitely be buying more 😊
Only stretcher shop I will use!
Been shopping with this store for a while for stretchers and most recently piercings. Have to say they have such a great range, for a great price with a fantasic range of sizes! They also really do look after their regular customers, have recommended them to all my friends! Wouldn't shop anywhere else!
Amazing Team!
I made a mistake and ordered the wrong size for my jewelry, and I can honestly say I've never seen such amazing communication and support from a company. Custom Plugs team have been nothing but lovely and efficient in the process of returning my order. I will definitely order from them again and this time, I won't make a mistake :)
Amazing service from Custom Plugs (Yet again!)
I ordered a pair of amethyst tunnels from Customer Plugs and then sent an email asking if it would be possible to have a pair as dark as possible. Within minutes I received an reply from Emily saying that she would put a note on my order and that they would do their best to select a pair that I would love. The next day a pair of beautiful dark amethyst tunnels arrived. Perfect fit, perfect finish, perfect colour, perfect everything. Well done and thank you Emily, and all at Custom Plugs! :-)
Best on the market.
"Really high quality products, always packed carefully and neatly.
I’ve been using Custom Plugs since I started stretching my ears and there isn’t any other company that offers this wide a range, for this good value for money and this much passion."
Brilliant!
"Quality plugs/tunnels. Quick delivery, often before expected delivery date (even during the dreadful COVID-19 pandemic which I didn’t expect!). Brilliant customer service. Cannot fault!
Will continue to purchase plugs and tunnels in the future :)"
Black Steel Screwback Tunnels
Recently ordered the Black steel tunnels (screw back) and cannot be happier. Easy to put in and take out and they look great too.
Custom Plugs are the best.
Ever since I found custom plugs, I've not shopped anywhere else, they have been brilliant for quality, choice and customer service, they even sent me some free plugs on my last order... Top notch by all accounts.
Beautiful products and amazing Customer support
I ordered a pair of plugs from these guys.
We had a little trouble with the delivery due to postal service, but Miye from customer support was extremely helpful and sorted everything out quick and hassle free for my part.
My email was answered within 12hrs from the time i sent it.
Plugs arrived and they are more beautiful than the picture on the website and amazing quality.
Will definitely order again. I'm a fan of their products.
Unparalleled service
Every single time I buy from Custom Plugs I know I’m appreciated as a customer, I’ve had a few incidents where I’ve made a mistake with an address or had to reach out for help and they’ve always been so happy to help. I don’t shop anywhere else now, their products are top quality and their customer care is unparalleled and personal. Emily in particular is an absolute gem. Thank you guys!
Absolutely love custom plugs
Absolutely love custom plugs it’s my new addiction! Great quality product, they use a diverse range of materials to make their product so definitely something to suit everyone, wide range of colours and styles. Postage is always super fast and customer service is definitely number 1! Would highly recommend
Custom plugs are incredible
Custom plugs are incredible and I will not shop anywhere else for my ears needs! Despite my last order having issues with delivery custom plugs sent a brand new order which arrived the following day and issued a £20 voucher for me for the inconvenience and this really made my day :) This is how good service is done guys ! Just treated myself to a little pick me up with my voucher, best start to 2022! Thanks custom plugs!!!
Love Custom Plugs!!!
Love Custom Plugs!!!! Always have amazing design and helps a lot on stretching my ears.
Honest review :))
I’ve only had really good experiences with UkCustomPlugs. The plugs are true to size, the designs are the same in real life as you choose them online and the quality of the plugs is great. For now I only have black and gold metal tunnels, glass engraved teardrops and wood engraved teardrops and I had no problems with either the plugs or the packaging and shipping. I’m very much pleased and can’t wait to order some more :))
Amazing plugs friendly service
Amazing plugs friendly service. There different styles of plugs and jewelry to die for, every style and taste. Why not have a look. Also great as I've large gauges so accommodates for that also.
Highly recommended
Absolutely brilliant company! Always quick service and great quality products, and they look after their customers with offers and rewards! Can't recommend them enough.
Awesome customer service
I had a few issues with my order at first, but thanks to Miye, who helped me a lot and kept tracking the order until I got it. It was also my first time ordering from Custom Plugs, and it won't be the last, I promise. I can't express how pleased I am with my plugs; they're of high quality, and you won't be disappointed.
custom plugs or bust
custom plugs is the best company to order from. in the years i've been ordering from them i've never had any problem with any order and delivery is relatively fast. It's worth it to set up an account with the company as they really value their customers and thats the reason the majority of my collection is custom plugs, because you feel valued when ordering from them.
Best brand I've used in ages
I have been ordering my piercing from few different companies but ended up with having whole collection just from customplugs as their quality exceeds any other brands.
I order plugs once every few months cause they do last and it's just to expand my collection.
The new metal snake plugs are absolutely amazing and sit perfectly.
For anyone saying that customplugs are pricey, maybe a bit but it's because their quality beats other brands and customer service really does their job properly!!
100% recommended!!
The best jewellery company!
I will never go anywhere else for jewellery. The packaging is beautiful, sustainable and recyclable, my order is always shipped the same day and the customer service is next to none. The sizing of their plugs is exact and of the highest quality. I can’t recommend these guys enough honestly!
Wouldn't buy from anywhere else!
Wouldn't buy from anywhere else!
My partner and I have been buying from Custom Plugs for years and have always received the absolute best quality products.
I've recently been in touch with Miye to help with an exchange and the customer service I received was beyond fantastic, everything was sorted so quickly.
Couldn't recommend highly enough, thanks team 👌
Outstanding customer service
Had fantastic customer service from Miye dealing with problem I had regarding a pair of plugs I’d purchased. Super prompt & efficient contact over email. Not only are the plugs beautiful, the team are so friendly & helpful. Wouldn’t purchase my plugs from anywhere else now.
Cant recommend custom plugs enough :)
Absolutely amazing online store so many different plugs tunnels and clothing to choose from and the staff are really really friendly aswell and my delivery got here exceptionally fast.
The best shop for plugs & jewellery
I’ve been shopping with Custom Plugs for years now and I have never been let down, I’ve bought jewellery, clothing, cases, plugs, nearly everything on the site and not once have I been disappointed with my purchase, the most recent purchase was a hoodie, a set of silicone tunnels and a ring, they gave me a free pin for being a top customer, small things like that really go a long way, I will forever be recommending them to anyone in search of plugs or piercing jewellery, hoodies or T shirts, whatever it is, these guys do NOT disappoint.
Single most helpful company ever
Ordered some plugs and was advised that one of the sets were actually unavailable - Emily was great and helped me find a similar set!! Unforrunately the similar set was single flare plugs and I dont trust the little bands they need. Happily, Emily was there for me AGAIN and sent me the original plugs I ordered as soon as they were in stock, PLUS a free set of different plugs!! 10000/10 customer service
Great service.
I put an order in late on Wednesday. Noticed I made a mistake when the confirmation order came through. I emailed straight away and got a reply first thing the next morning.
My issue was sorted straight away with no fuss and I received my order today.
Thanks to Miye who dealt with my query and order. Great service.
Fantastic as always
I honestly can't recommend Custom Plugs enough! They always have great customer service, but I want to say a huge thank you to Emily who I liased with for a few days about a specific ear weight that I wanted, I am so grateful that we got it sorted in the end! Emily was absolutely fantastic and patient with me! Thanks again Emily!
Fantastic Customer Service!
I’m very pleased with my experience ordering from Custom Plugs! This was my first time ordering from them and there was an issue with my PO Box, I live on a base in Germany with an American PO Box. I spoke to Emily and Miye, both WONDERFUL to work with. They both made sure I received my order even though they had to try more than one option of getting it to me. Custom Plugs went above and beyond to get me my order!
I have used Custom Plugs for a few years!
I have used Custom Plugs for a few years and I cannot fault the jewellery or the customer service at all! All of the team are incredibly lovely and always happy to help.
Amazing products
This is by far the best place to get tunnels/ plugs, they have the best quality great shipping times and very good customer service, I buy from here week in week out and I'd recommend anyone to give them a try.
Excellent!
I've ordered several times from Custom Plugs and have never been disappointed. They have excellent customer service and really quick delivery. Wouldn't order from anywhere else.
So happy with Custom Plugs!
So happy with Custom Plugs!! Ordered some silicone tunnels that are really good quality and i am happy with. However one plug that i ordered wasnt shipped with my order so i contacted customer services. My issue was dealt with by Emily who was very friendly, helpful and resolved the issue straight away without an issue. Would definitely recommend buying from Custom Plugs!
If you're looking for plugs look no further
If you're looking for plugs. Look no further! By far the best company I've ever used. Great customer service. Quick delivery and incredibly beautiful body jewellery. It's become a regular purchase now for me to continue adding to my already epic collection.
10/10. 5☆
This is how businesses should work
This is how businesses should work! Friendly, reliable service with excellent customer relations...not to mention beautiful products. I've received many deliveries from custom plugs and never been disappointed. Cannot recommend these guys enough. If you want a fantastic online shopping experience go with custom plugs. You won't regret it. 10/10.
Unparalleled service
Every single time I buy from Custom Plugs I know I’m appreciated as a customer, I’ve had a few incidents where I’ve made a mistake with an address or had to reach out for help and they’ve always been so happy to help. I don’t shop anywhere else now, their products are top quality and their customer care is unparalleled and personal. Emily in particular is an absolute gem. Thank you guys!
I love Custom Plugs
I love Custom Plugs. They have the best quality in plugs, such a big choice in plugs and the costumer service is superb. I only buy from them and being a loyal costomer has its perks. You will remember me when you buy your plugs because you wont regret it.
Plug Order
Recently made contact as i ordered the wrong product by accident, so contacted custom plugs and asked if it was possible to return the item, there was no hassle was very quick to response and help me sort this out, very good customer service skills and highly recommend! - was assisted by Piper
Custom plugs has the best customer service
Custom plugs has the best customer service, always fast shipping and excellent quality! A+++ Recommend!
Out of this world!
Absolutely amazing staff, customer service that's out of this world and quality is fantastic! I have been using these guys for years and plan to continue for years to come!
Amazing customer service
The Custom Plugs team were so, so helpful when I accidentally ordered the wrong size! It was completely my fault but they sent the right ones out the next day, even sending me a random surprise plug for my troubles when I had an issue! Honestly couldn't fault the customer service, and that's resulted in me buying half of my boyfriends Christmas presents from their plug and accessory sections!
Absolutely fantastic company
Absolutely fantastic company. Always quality items, customer service is second to none. Packaging is also beautiful.
Every single pair of plugs are stunning
I first heard about ukcustomplugs through Instagram, and ever since then I’ve gone to them for every single pair of plugs I’ve needed I think I’ve got around 60-70 pairs of plugs from you guys and every single pair of plugs are stunning there always well packaged and the service is amazing, I highly recommend them to all my friends and Instagram followers and anyone else looking for plugs 😊
